الاستبدال والاسترجاع

Returns and exchanges

Egyptian Consumer Protection Agency guidance describes a general 14-day return or exchange right after delivery without giving a reason, subject to legal exceptions based on the goods and their condition. For defective goods, the period is 30 days from delivery. Nothing here limits your statutory rights.

How to request a return

Use the contact form, choose “Return or exchange”, and include your order number, product and request. If there is a defect, describe it; we may ask for photos to review it. We will explain the appropriate collection or exchange steps.

Refunds

For defective goods, exchange or refund is provided without extra cost within one week of the request, in line with consumer rights. Refunds use the original payment method; we contact you to arrange the return of cash payments. We will not ask you to transfer money to an unlisted wallet number.

Read the Egyptian Consumer Protection Agency guidance and exceptions.